Archives for posts with tag: Origin

This came in from Jon B. and I apologize for taking so long to get to it:

I know you can’t provide tech support, but I was hoping you could help draw attention to a problem some of us Android users are having. I’ve been contacting EA for a week with no response. I have one friend and every time I try to add more I’m told I have the maximum number of friends. Unfortunately this is seriously affecting my ability to participate in whacking day and I’m already past the point of being able to get all 10 prizes, since I can only get at best about 110-130 snakes a day.

Unfortunately, this still seems to be an issue that hasn’t quite been resolved by EA or Origin. Both Android players and Apple players can have up to 100 friends. And while you can never add people who already have 100 friends without getting an error message, what Jon is describing is too common a complaint for this to be the cause of the problem that Android users are facing.

I’m hoping that this will be resolved with the next update, but it will be too late for Whacking Day. So, if you’re an Android user who’s had problems adding friends, please feel free to put your Origin ID in this post describing the problem you’ve been facing. Perhaps other readers can try to add you and, if they can, deliver you some eggs.

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EA have finally decided to respond to some of the questions, issues and problems that have arisen since the launch of the Whacking Day update and the release of Origin on Android. This is one of the newer answers on their Tapped Out help page (you can see it here):

When prompted with the “Is this your Springfield?” question select “No” and then in the next screen select “New.” This will restore your town to your device and allow you to log into your town on both your android and iOS device.

1. Select ‘NO’ on this screen

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2. Select ‘NEW’ on this screen

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It all seems a little counterintuitive, which is probably why it has many players scared that they’ll lose their towns. But that’s what EA is saying, and at least we finally have some official advice on this issue.

Here’s some advice from Irnmadn33 for Android players who can see and vist their iOs friends’ towns, but whose iOs friends are seeing tem as not having Tapped Out:

For those of you who have Android whose friends have iOS, if you can see and visit their towns but they either can’t see yours or it says to them that you don’t have TSTO, I found out that you need to make sure that your Origin account privacy setting is set to allow friends to see you. Hope this helps.

For those of you who are experiencing this issue, please let us all know whether this works.

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A number of Android players have commented that they can’t buy donuts. Here’s a comment that cam in from dm753 suggesting one reason why that might be. While I’m not suggesting that it’s the entire answer to the problem, it could suggest an answer in some cases:

For Android users unable to purchase donuts:

I moved over from playing TSTO on an iPad to playing on an Android (something about gravity, a falling bicycle and a defenseless iPad glass screen forced the issue…)

Anyway… I’ve been unable to purchase donuts at all, as the email associated with TSTO on my iPad differs from the email I use for the Google Play store. I attempted to create a similarly named account with Google Play, but still no luck with donut purchases. On digging deeper, it appears that not only do both (TSTO and Google) email addresses need to be the same, but in addition, your Google Play account must be a @gmail.com address in order to tie in with Google Wallet and, thus, enable in-app purchases.

This is a major problem as I would really like to purchase the Snake Log and Snake Stump. I need more of them critters to whack – and both Origin’s and EA’s websites have been a complete dead end so far.

I guess until this issue is resolved, I’ll have to spend my money elsewhere (like on REAL donuts!).

Any additional advice for Android players on how to resolve this problem would be appreciated.

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This came in from Nici a few days ago and, based on some comments in the last day or so, I think many people will find it helpful:

With the introduction of Whacking Day to Tapped Out and the much anticipated expansion of Origin to Android users, there has been a significant increase in players experiencing problems and numerous glitches, some of which have been discussed here already. There has been 2 recent App Store/Google Play updates and an in game update which seem to have also caused issues for some people. A lot of the problems seem to have been resolved with the second update, but there are always those few who continue to have their games act strangely. In light of these issues I thought it would be useful to discuss some of the ways to reset or restart the game to try and resolve the problems. Often these strategies do work and then you can continue on as normal.

The first thing is not to panic and immediately think that you have lost your game or snakes etc. Close the game straight away if you see ‘0 snakes/eggs’, the start-up screen from the very first level or anything else that rings alarm bellls.

Try hard closing the game and reopening.

For Apple devices double click the home button, hold down the Tapped Out icon until it shows the little red cross in the top left corner and press on it. Then try reopening the game.

For Android users open the Applications tab and tap Settings, and next tap Applications. Tap Manage Applications, in the list of running applications, select the application you wish to close and tap Force Stop. Reopen the game.

You can also try logging in on a different device if you have one, iPhone to iPad for example.

If hard closing didn’t work try deleting and reinstalling the game from the App Store/Google Play. As long as you are an Origin user you should be able to log back in and find your game as you left it, hopefully restored.

If neither of these suggestions resulted in your game opening at your current level and you see the opening sequence, let it run through until you are able to access the Origin button, then log in using your username and password. Origin should save your game where you left it.

Another trick that can sometimes work is just to give the game time to reset itself. Try putting it down for a couple of hours after hard closing and then come back to it. Hopefully a miracle has occurred.

If you try all the usual tricks and your game still isn’t behaving itself you have 2 options. Contact EA Games about the issue and suspend your game playing or just accept it and start again from wherever you are in the game.

Tapped Out is a massive game with millions of people playing and there are always bound to be problems when updates and events are released. If you do experience an issue with the game; try the suggestions above one at a time and be patient. Hopefully all will be well when you log back in.

Thanks Nici! And Any has added another important point – even if you manage to fix or solve a problem yourself, you ought to notify EA of the issue anyway (with full details… what phone you have, which version of android or iOS you’re running, how far in the game you had got etc.) so they can look into it. They can’t fix problems they don’t know about.

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A number of Android players have commented that when they try to add friends in Origin, their potential new friends are showing up as not having the game. Others have reported searching for user names of people wanting to be added but not being able to find them. And still others have been unable to add very many people at all. The best advice on this is to relax – it’s, unfortunately, all perfectly normal!

Under normal circumstances, it can take anywhere up to 3 days for a new Origin user to appear and show up as being able to play the game, regardless of where they are in relation to you. With some my real-life friends living nearby (and in my household), my friend was able to see and visit my town days before they even appeared among on my friend list.

Android users, like Apple players, have a 100 friend limit. But the limit isn’t just about how many people you can add – it’s also about what happens when you adtry to add someone. If you try to add a friend who is already at their limit, then you’ll get an error message. Given how fast I’ve seen the Add Friends list move on this page over the past few days, it’s quite possible that some of the people you’re trying to add have reached their limit very quickly, and that means you won’t be able to add them, no matter how many times you try.

So, the bottom line is to be patient – something very similar has happened for Apple players at almost every big event. As the week goes on, things should settle. Just remember – it’s probably not you, it’s the Origin social servers having a hard time keeping up!

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Android and iOs work very differently for adding friends. Thanks to Jessica, here’s a step-by-step guide to adding friends in Origin if you play the Android version of the Tapped Out.

Please note that the huge number of these requests may mean that the servers are not always cooperative over the next few days or so and that while players on both platforms have a limit of 100 friends, you won’t be able to send a request at all if the other person is already at the limit. Be patient and keep trying. Also, remember that it can take 1-3 days for a new friend to appear on your friend screen. Android and iOs players are able to add each other.

Accepting friend requests

1. look for the little number on the Bart and Milhouse button. It indicates the number of friend requests you have.

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2. You decide what to do with the request.. add or decline?

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Adding friends

1. Once your outstanding friend requests are cleared, the Bart and Milhouse button has a small plus sign.

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2. Type in your friend’s username.

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3. Origin finds the username and gives you the option to add the friend.

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4. Your friend request sent – now you’ll just have to wait for it to be accepted!

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Deleting friends on Android appears to work differently from deleting friends on Apple (you can see how Apple players delete friends here). Until someone adds a comment outlining an easier way to do it, going on to Origin and blocking a friend you want to delete may be the best route for Android players.

To delete friends or remove pending invitations, one way to do this is to go to http://www.origin.com and log in with your Origin ID. Your ID will appear at the top right of the screen, and if you click or tap on it, you’ll be able to go to “My Account”. You’ll see a menu at the left of the page. Click or tap on privacy, and you’ll be where you need to be. Look for a big empty box headed “Block List”.

Take a look at your game and write down the exact user names of the players or pending invitations that you wish to get rid of. Add them to your “Block List” on the Privacy page, by entering the name in the space under the big white box and tapping or clicking “Block”. Do this for each person or invitation you want to eliminate. Then, go back to your game and check that it works (you may need to completely close it and open it again to allow it time to synchronize).

You can unblock anyone at any time – and then they’ll be able to send you an invitation again. Until then, though, they won’t even know you play the game!

Thanks to Tine for the advice on this!

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Every time there’s an event, like Whacking Day, the game attracts a lot of new players. And this time, with Origin available on Android for the first time, that adds up to a lot of people adding friends. Experienced players should probably go and look at another post. If you want to know how you add friends, though, read on.

First things first, though:
1. The Origin servers control the social aspect of the game – and with so many people adding at once, they’re likely to be making the add friends process a bit glitchy over the next few days. Be patient and things will resolve themselves.
2. You can only add 100 friends – and this is apparently the cumulative total across all your Origin games (please correct me if I’m wrong about the cumulative total point!).
3. Your friends can only see your Origin ID and you can only see theirs. You can’t see their email and there is no way to contact them through the game.
4. For Android players having difficulty adding friends, here’s some advice from summerpain that might help:
I went to my friends page..clicked on logout (Origin button) and then logged back in – I can now send friend requests and I also had about 15 of them to accept!

Onto adding friends – and it’s really easy to do. First, tap on the Bart and Milhouse button you see at the bottom right of the main game screen.

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This takes you to the page that has your Other Springfield. At the bottom left, you’ll see the Origin logo.

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Tap on this and a box will come up on the top right. Tap on “Add Friends” (if it’s not already showing) and you’ll see a space to enter your friend’s email or Origin ID.

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Put in the ID and tap “Go”. Often a number of similar IDs will come up.

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Find the ID you’re looking for and tap “Add”. An invitation will be sent to your friend and when he or she accepts it, you’ll be able to go into each other’s Springfields. Be patient, though. Sometimes this happens quickly and sometimes it can take up to 3 days, regardless of where the person is in relation to you.

When you’ve finished, tap “Exit” on the bottom of the bar at very right hand side. You go back to your town by tapping the house icon at the bottom right of the screen.

And if you want to find friends to add – you can see them on the Add Friends page here - where you can also add your own Origin ID (please don’t put an “add me” in the comments section of this post!).

This message from Origin that may cast some light on the problems, experienced by many Apple device players over the last 12 hours or so:

Several of our systems will be undergoing maintenance on April 11th starting at approximately 1:00AM EDT and going until 5:00AM EDT***. During this time, players will be unable to access online services for many EA games, including those that connect through Origin.

The down times for each game or service during this maintenance may vary, with some being back up again quickly, and others taking the full maintenance time. We’ll try to finish this maintenance as quickly as possible to restore normal access to Origin and other online services for EA games.

*** Alternate Time Zones
•PDT: April 10th at 10:00PM until April 11th at 2:00AM
•GMT: April 11th at 5:00AM GMT until 9:00AM GMT

In the meantime, if you have experienced your account being reset to level 1, here are a few DO’s and DON’Ts:

DO:
1. Check that you haven’t been logged out of the game – you may have suddenly switched mid-game to playing anonymously. The first step, then, is to check that you’re logged in to Origin.
2. If you are logged in to Origin, and your game is telling you there’s a lower level game on your device, answer “NO” to the “Is this yours?” question.
3. Hard close the game and go and do something else.
4. Register that you have been affected at http://help.ea.com or through Twitter at @AskEASupport.
5. Check in here or at http://forum.ea.com/eaforum/posts/list/9429593.page for updates.

DON’T:
1. Don’t let the opening video run. Shut the game immediately if it does.
2. Don’t try to continue to play your game.
3. Don’t open a new Origin account with the same email address as your reset game. If you want to open a temporary Springfield to keep you busy while things are being resolved, so that with a completely different email address and user name.
4. Don’t panic – at least between now and the promised Thursday update. If it hasn’t been resolved by then, you probably have every right.

I’m sorry I can’t be more help on this. But, honestly the DON’Ts are reallyimportant. Players have lost their games before by starting new accounts with the same email address when server issues have arisen in the past.

I’ll provide updates as I get new information.

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A number of people have reported today that their friend list is no longer in alphabetical order. It seems as if EA and/or Origin have had some server issues today, and this is probably one of the clearest indications that something is up. A check of the Origin server page (at http://Origin.com/status) shows that the social server, which runs the friend part of the game, is working, however – it just doesn’t seem to be working as it should.

These kind of things have arisen in the past (most notably around the beginning of the Christmas update) and seem to happen when there are about to be or have just been major changes to the game. My advice is that if you’re at all worried would be to put to put aside your game for a few hours. It’s likely to only be a temporary thing, and things may be back to normal by tomorrow.

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With the Swanky Fish update, there’s also the promise to Milhouse of something bigger coming this Thursday. What exactly is it likely to be?Regular readers of this blog will have already guessed that it’s probably not a promise of a bigger Springfield and that it’s maybe, possibly, perhaps, a Whacking Day event.

After getting the prediction of the Swanky Fish promotion right, I’m feeling a little more confident so, just in case you missed them, here are links to the posts from a couple of weeks back on what’s lurking in the game files for a possible Whacking Day event (as well as a post explaining just what Whacking Day is for people who don’t remember the episode):

What is Whacking day?
Whacking day song
Whacking Day prizes
Whacking day decorations
Ninja Homer
Speculation on Origin for Android

Of course, what happens on Thursday could all be completely different. We won’t really know until then!

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It’s looking increasingly like there’ll be no update today, and while Friday is also a possibility, it really may mean that it’s business as usual in Springfield over the weekend. While a Thursday update had been a possibility based on dates in the files, there are a number of reasons why any update might have been delayed or EA might have revised its initial plans:

- there’s every indication that a Whacking Day event will involve visiting friends – but that would also mean the need to release Origin for Android to avoid alienating the newest market for the game (I can’t believe that EA would run a big event that its newest and potentially largest market couldn’t play). This is likely to be the real source of any delay, as releasing Origin for Android devices will also have an impact on all EA mobile games – and when that finally happens (or is about to happen), there’ll probably be a press release about it as there was for the launch of Origin on Mac earlier this year.

- the files also indicate that there’s likely to be an episode promotion for the Simpsons episode airing on April 14. To have a promotion early in a major event would be a bit unusual, especially one that involves even a short storyline (there were two promotions during Thanksgiving, but that event was smaller than St. Patrick’s Day).

- April 26 seems to be a key date this month – Samsung’s Galaxy s4 is launched, and EA have previously announced that it has partnered with Samsung to optimize 16 of its games, including Tapped Out, for this device (see a post on this from a couple of weeks ago here). It may be that a big update occurs much later than originally planned due to the importance EA are placing on the Samsung partnership.

- Whacking Day is not actually until May 10 – and some of the files talk about a countdown to the start of Whacking Day. Perhaps someone has realized that early April was too early for this event.

Just like the event itself, this is all speculation. But it shows how important patience is when dealing with games, updates and potential updates. Things can change and often do – and just because a date is in the files, it doesn’t mean it’s set in stone.

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I’ve really got to do a post on this as it’s the question that many players are asking. And for many of us, probably one of the more frustrating things we’ve all seen in the last couple of days is this:

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It’s possible that there may be an update on Thursday US. But it’s just as possible that there may not be anything until next week (particularly with the series returning to US TV on Saturday, April 14).

While the game files talked about a Whacking Day event ending on May 2, this could easily change (especially as, in the series, Whacking Day is May 10 and some of the quests seem to lead up to Whacking Day itself). In addition, the rumors seem to be getting stronger that Origin will be on Android sometime in the Spring (Fall/Autumn for people in the Southern Hemisphere), so that may also be part of the reason why we’re still waiting.

And remember that, despite our experience during February and March, a longish delay between updates is not uncommon. After all, level 25 was released on January 11, and the Valentine’s event, the next big update, didn’t begin until January 28 (and there was no advance notice of this from EA – just lots of rumors!). So, while tomorrow is a possibility, there are still no guarantees.

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Sometimes I can’t resist a little bit of “what if”. So, here goes…

The global release of the game on Android took most of February and I think I understand why Origin wasn’t released for the game at the time – just as with the Apple release, there may have been problems with players in one part of the world adding friends in another. It’s not that EA have no plans – in fact, they announced their Origin on Android plans as far back as August 2012 as you can see here in one of the many news reports at the time (and some players in some areas are already reporting that Origin is available on Android for other EA games, perhaps as a pilot test). But, for Tapped Out nothing has happened in March, and we’re nearly into April. So, when is it likely to be available?

My guess is that if the Whacking Day rumors are true, then Origin for Android will be with the release of that event. The rumors suggest that you’ll be able to release snakes into friends’ town – and, from a marketing perspective, I really can’t see EA excluding Android players from all this fun (in fact, I’d consider it a really big marketing mistake!).

Also in April is the release of the Samsung Galaxy 4 – and EA have been making a lot of noise about how it has partnered with Samsung and will be optimizing 16 of its games, including Tapped Out, for this new device. I would be very surprised if Origin wasn’t made available for Android players of the game before the global launch of the Galaxy 4 on April 26.

Please note that this is all guesswork, and doesn’t take into account any discussions EA may be having with Google Play about what an Origin store for Android players might do to sales through Google Play. And while it all seems quite logical, we’re still in the position of having to wait and see.

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Yes it will – and apparently Tapped Out and 16 other games will be optimized for the newest Samsung device, due for release on April 26. The partnership between EA and Samsung is good news for the development of the game over the next couple of months, although there’s no word yet on whether Origin will be available for all EA games on Android devices by that date.

Apparently, the Galaxy 4 aims to compete not just with Apple devices but also with the PS4. Together with a gaming attachment, users the option to project the device’s full-resolution gaming screen onto a TV. You can read all about the Galaxy 4 and watch a video of how it works below:

http://www.forbes.com/sites/johngaudiosi/2013/03/17/how-the-samsung-galaxy-s4-will-compete-with-sony-playstation-4/

That’s a very good question – but then there are a lot of very good questions. This update could have just been about bug fixes, but maybe there’s more to it than that.

For those of you playing at Christmas and Valentine’s Day, you’ll remember what happened when the update came through and most of your friends hadn’t updated yet. You couldn’t access their towns and collect coins or hearts – and mob rule was the result on the official Facebook pages and on the forums.

EA took a different approach with the St. Patrick’s Day update. There was an app update in Monday afternoon US time, but the event didn’t actually unlock until Thursday. This gave everyone a few days to update their apps.

Without Origin yet on Android devices, though, this may not be the full reason (it’s been promised since August 2012 but there’s been no news of when it will actually happen). But it certainly seems to be part of a new game update pattern.

Update: I’m getting a large amount of some fairly unpleasant abuse for not mentioning the hack this update apparently repaired (either before or after the event). That this blog doesn’t cover cheats or hacks is a moral choice. If you can’t respect that, then you’ve come to the wrong place.

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A couple of days ago, I updated a post about problems in adding friends (you can read it here). The follow-up question, quite naturally, was about deleting friends. It’s something I rarely do, especially at the moment when I suspect that some of my higher level friends are having harp problems, but it’s a useful thing to know how to do. So here, updated with some images, is what to do when you decide that one of your game friends is someone you no longer choo-choo-choose to play with. Apologies to Android players, though – until you have Origin, this post is only relevant to players on Apple devices.

Deleting friends from The Simpsons Tapped Out is very easy, but there are a few steps to follow:

1. Go into the game and go to visit your friends page.

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2. Tap on the Origin logo in the bottom left of the screen to open up the Origin menu.

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3. Open up the “My Friends” list.

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4. Scroll to the friend you want to delete.

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5. Tap on their picture to open their profile.

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6. Tap on the plus sign just under the profile picture (to the right) – the words “remove friend” will appear just under the profile picture.

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7. Tap on “remove friend” and they’ll disappear from your list – and you’ll disappear from theirs.

This was originally posted back in January but, in a comment today, Ted provided some additional information, as you’ll see below. The Android release also means that this post was overdue for an update.

If you play on an Apple device, you can add friends – but you can only have 100 of them. This may seem arbitrary but, honestly, if you visit them all every day, it can get tedious before you even get to 100!

If you find that you can’t add more friends, you may be at your maximum (check your friend list and see if you’ve reached it). If you’re adding someone from the Facebook page, it’s also quite likely that they’re at their maximum, so you won’t be able to add them either. Just move on down your list of invites and add who you can.

There’s also another reason why you may not be able to add friends. Although you may not have 100 Tapped Out friends, your 100 friends may include people who play other games:

“I just found out the reason why I can’t accept friends.. I was already at my 100 friends limit in Origin – I just didn’t realize it because I forgot to include counting my friends without Tapped Out! Lol”

Also, if you’re an Android player, it’s sadly not possible for you to add friends yet. EA announced back in August 2012 that Origin is coming to Android, but there have been no updates since then.

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Buying donuts pays for the game and that’s why EA doesn’t just give them away or let you buy them with game dollars (with one exception). Despite that, though, you can pick up a limited number of free donuts as you progress. The current count is 70-ish. I’ll explain why I can’t be precise in just a moment.

First, you earn donuts for levelling up. At the moment, you can earn 30 that way. For most of leveling up you do, you get just one donut. For some levels though, you pick up an extra donut: your level 8, 11, 13, 17 and 24 promotions all earn you two donuts.

For Apple players, signing up to Origin (2 donuts) and adding friends (5 donuts in total) nets you at least 7 donuts. The friends donuts are earned by completing the “I Choo-choo-choose You” task, not simply the act of adding friends. When Origin finally comes to Android, Android players will be able to earn these, too. For the moment, though, they’re only available to players on Apple devices. That’s 37.

Tapping on Homer 10 times while he’s in task doesn’t just get you the Jebediah Springfield Statue, it also gets you 10 donuts. And the first Mystery Box you get in the game also surprises you with 10 (making you think that this happens every time) – although you have to pay 4 donuts to get it. That’s 53.

There are at least 4 donuts hidden in the trash to be collected by Homer or Lisa and, during the tutorial, you’re given 4 donuts to speed up tasks (which apparently you don’t need to use – I haven’t tested this). You also get 5 to buy Homer’s Hammock (I bought it and I’m not sure what happens if you don’t). That’s 67, unless you felt obliged to spend the last 9.

The arrival of the bonus levels mean that it’s quite difficult to give a definite total number. After level 26, you get the chance of 1,2 or 3 donuts every time your XP bar fills up – and you can pay 50,000-100,000 game dollars to make sure that you get three if you’re not lucky first (or second) time around. That makes around 70 free donuts by the time you complete level 26 and get lucky.

So, 60-70 free donuts. And more every time you hit a bonus level. Has anyone managed to save them all?

LardLadDonuts

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